SHIPPING POLICY
1) Malaysia and Singapore Clients
- We are offering a FREE DELIVERY service to all destination in Peninsular Malaysia. There is a weight limit of 10kg for the free deliver. For packages above 10kgs, do contact us for delivery or pick up arrangements.
- Sabah, Sarawak and Singapore will have to bear the delivery charges. Contact us for a quote.
- At the moment we Outsource our delivery with GD Express or Pos Laju and to date they delivery within the next working day (Peninsular Malaysia).
- Pick up arrangments can be arrange. We do not recommend this because it might delay as we have to organise the most appropriate time for both party to meet.
2) For Overseas Clients
- We can arrange delivery for you at an additional cost. This will depend on the destination and weight of the package.
- Overseas customer may also arrange for their own pick up using any registered Courrier service.
RETURNS POLICY
1) Making a complain
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If you are not satisfied with the printing item that you received, do contact us within 7 working days to report. We will not entertain any complains or disatisfaction after the 7 working days.
2) Reprinting Request
- We will only reprint product after reviewing your request. However, we are not responsible for typing, image, color or design errors introduced by customers in the artwork/document creation process . We are not responsible to review your designs or artwork before printing so do make sure that they are in proper condition before sending it to us.
3) Color Quality
- The printing industry cannot guarantee a 100% process color accuracy and it is not presently possible with the current print technology. Therefore, even if a monitor color calibration has been done, there still will be a chance for color mismatch either cause by the paper type or the printer color profile. Even if the printing company were to employ highly experienced personnel including the latest press technology, the outcome of color of the printed product will always slightly differ from the original artwork.
